If you manage field workers, regardless of the industry, then you already know that one of the biggest challenges is keeping track of your technicians and knowing who to send to which job. Traditionally, this has relied on checking in with workers regularly, but there are downsides to this. Safety can be compromised when workersRead more
In the current advanced, competitive business environment, it’s unusual to find field service providers working without mobile devices or computers. Yet, most companies still schedule their appointments, manage inventory, and track technician activities using manual approaches. Doing this lowers your productivity, increases costs, and affects customer relationships. Recent studies by Salesforce found that more thanRead more
Every business owner can attest that it takes a lot more than a great product to increase customer satisfaction and retention. Sure—good products keep customers interested, but it’s the after-sale services that keep them coming back for more. Multiple industry studies have already established that after-sale services not only increase competitive advantage, but they alsoRead more
